Spring Spotlight: John Cassell

Apologies for the delay in programming, we have been busy evacuating the building because one of our coworkers can’t seem to stop burning toast in the kitchen*. Learn about the Toaster Culprit below.

Title: Senior Partner and token BritSpring ConsultingCaptive insurance strategy

Joined Spring in: John is a “Founding Father” if you will, having been involved in the company’s inception in 2004.

Professional interests/skills: John has a strong background in both healthcare and strategic planning. At Spring, he works with the other partners and senior leadership on overall organizational direction, product and service development and company growth. He also works on client projects ranging from strategy development, to captive insurance companies, to the creation and management of employer groups.

Outside-of-work: Work is always crazy, so John spends a lot of his free time catching up on sleep. He also does his best to keep fit and enjoys listening to jazz, buying art and antiques and watching Formula 1 racing, the Pats and the Red Sox. A UK native (as if you couldn’t tell), he tries to visit his daughter and her family there as often as he can. Further, renovating his vacation home also keeps him busy on the weekends.

Around the office, he’s also known for a) grabbing the odd cocktail with coworkers like Aadil, Prabal and Lai-Sahn and b) setting off the fire alarm from burning toast*. Brits and their toast, am I right?

Favorite season: “Definitely summer. Us Brits never get enough sun!”

Favorite flower: John favors daffodils – specifically in the Lake District in England – as well as Rhododendrons (“Rhodies”) and beach plums while he relaxes in Rhode Island.

Favorite food: “I’d have to go with Confit de Canard. Although it’s really bad for you, my late French grandmother-in-law knew how to prepare it beautifully.”

Favorite part about working at Spring: John loves the team at Spring and the fact that every day is a new day, never the same as the one before.

If you could live in a different time period from the past, which would it be and why? Probably a middle-class Victorian in England around 1850 while Prince Albert was alive and everything was happening.”

Could this guy be anymore British?


Spring Welcomes Peter Johnson to the Actuarial Team

Spring is excited to welcome Peter Johnson, a seasoned actuarial and insurance professional, to the team. Peter joins is from Bartlett Actuarial Group and has spent years in the industry at companies like Milliman and Allstate. He is an invaluable asset as an expert in property & casualty actuarial work and is already a great addition to the team.p&c actuary

Peter is a Fellow in the Casualty Actuarial Society as well as a member of the American Academy of Actuaries. He brings to the table over 12 years of industry experience, with specific expertise in all things property & casualty, medical malpractice, workers’ compensation, risk transfers and professional liability. Peter will further bolster our top-notch, in-house actuarial group and broaden the range of services we are able to provide clients.

Peter is not only well-known and respected in the industry, but he is a great cultural fit as well and we are very pleased to have him on-board! You can read more about his hiring here.

Spring Spotlight: Sarah Kahn

The term “consultant” is fairly vague, the term “actuary” is fairly confusing, and the term “captive insurance” is fairly unknown among many crowds. We’re looking to clear things up and put some faces to our name, especially since we’ve been blooming with new team members lately. So we’re bringing you a behind-the-scenes look at Spring to give you a better understanding of the people behind our work with our bi-weekly Spring Spotlight. Next up is Sarah.

Title: Client Services Representative

Joined Spring in: September of 2016

At work: Sarah works in our brokerage arm, Spring Insurance Group. As such she is an expert in health insurance, especially for small companies and medical practices.  Like many at Spring, she makes it a point to stay up-do-date on everything that’s going on in D.C. with healthcare reform. Her clients appreciate that they can direct those complicated questions to her!

Outside-of-work: Sarah is passionate about music and regularly attends small gigs and open mic nights. Good sister that she is, she makes sure to cheer on her brother’s band when they perform locally.

Favorite season: “Summer. I like the warmer weather and I have a summer birthday too.” Warm weather in Boston is not something to take for granted!

Favorite flower: Tulip. (We are asking this question because of our name – in case you were wondering).

Favorite food: Sushi. Luckily for her, we have a few sushi lovers in the office so she’s in good company.

Favorite part about working at Spring: The autonomy. Sarah loves that her boss trusts her and she isn’t micro-managed. She likes that she can pick things up and run with them.

If you could choose one superpower, what would it be and why? “I’d love to be able to fly, because I’d save a lot of money on my commute and could travel more often.”

Spring Spotlight: Lai-Sahn Hackett

The term “consultant” is fairly vague, the term “actuary” is fairly confusing, and the term “captive insurance” is fairly unknown among many crowds. We’re looking to clear things up and put some faces to our name, especially since we’ve been blooming with new team members lately. So we’re bringing you a behind-the-scenes look at Spring to give you a better understanding of the people behind our work with our bi-weekly Spring Spotlight, starting with Lai-Sahn.

Lai-Sahn Hackett

Title: Consultant

Joined Spring in: June of 2013

At work: Lai-Sahn is a force to be reckoned with when it comes to Spring’s absence management consulting arm, helping clients to effectively manage any and all employee leaves (such as maternal or disability). She is particularly involved in market research, heading up various benchmarking surveys so we have insights and data to intelligently advise our clients.

Outside-of-work: When not buried in research data, Lai-Sahn can be found outside running. She is an avid runner and participates in a few races a year.

Favorite season: “Fall, because it’s good for running and I like the leaves.” (See, we didn’t force Spring upon her).

Favorite flower: Daisy.

Favorite food: Ice cream – coffee oreo is her fave flavor.

Favorite part about working at Spring: “The people. I really like my team. We also have a great location – I love being in downtown Boston.”

What is your spirit animal? “Probably a panda…that’s my login icon on my computer. I just love them and they’re also clumsy like me.”


Fall Internship – Consulting

Spring is now accepting applications for paid internships on our consulting teams in our Boston office. These internship slots are limited. If the job description below interests you and you are looking for a fun and rewarding experience this fall, please will out the form below.

Performance Expectations:

  • Apply and develop communication skills by interacting with co-workers
  • Learn basic knowledge of terms and practices in our industry
  • Apply and develop organizational skills by prioritizing projects
  • Develop practical use of Microsoft Office Programs

Principle Duties, Responsibilities, and other Job Related Information:

  • General office support for the office
  • Learn essential functions of all areas
  • Assist with marketing and IT functions
  • Assist with administrative duties such as maintain common areas, answer phones, stock office supplies, filing and shredding documents
  • Shadow Client Service Rep
  • Shadow Consultant


  • Effective written and oral communication skills
  • Intermediate knowledge of Microsoft Word, Excel and Powerpoint
  • Ability to maintain confidentiality
  • Previous office experience a plus
[easy_contact_forms fid=14]

Client Services Representative – Employee Benefits

Position Overview:

The Customer Services Representative will be responsible for the day to day servicing and satisfaction of existing employee benefits and financial services clients and prospects.  This position will be based in Boston, MA and has the potential for flexible working hours.

Position Responsibilities:

  • Handle calls, leads and clients with strong data entry and typing/computer skills
  • Take phone calls, and address written and email inquiries from existing clients as well as assist in the sale and implementation of prospects
  • Proactively advise clients and provide consistent client service in resolving day to day service issues such as eligibility, coverage and claims issues, COBRA assistance, etc.
  • Assist in the sales, renewal, (open enrollment) and marketing processes including gathering information, preparing and analyzing data, developing RFP and client proposals
  • Maintain strong carrier and service provider relationships


  • Bachelor’s degree with 1-3 years related insurance agency experience preferred
  • Ability to work independently
  • Exceptional attention to detail, reliability and organizational skills
  • Ability to multi-task in a fast-paced environment and meet tight deadlines
  • Excellent verbal and written communication and customer service focused skills
  • Experience with insurance agency management systems a plus
  • Strong Microsoft Office skills, including Word, Excel and PowerPoint
  • Life, Accident and Health License required or obtained within first 6 months of employment


Apply Here for the Client Services Representative Role



Group Benefits Reserving Actuary

Spring Consulting Group, LLC is looking for an individual to develop retiree medical reserving and valuation and provide actuarial support and subject matter experience in some or all of our key business areas. The individual will work out of our Boston office.

The ideal candidate will have an FSA designation, 4+ years experience in developing reserves for life, LTD and other group products and meet the AAA qualification standards for signing reserve statements in these areas.


  • Orientation towards product development, new funding opportunities and business development
  • Oral and written communications skills, with expertise in technical writing to support actuarial opinions
  • Strong attention to detail, analytical and problem solving skills
  • High level of responsiveness and dependability
  • Flexibility to adapt to a dynamic, fast-paced, team environment
  • Ability to meet deadlines and manage multiple tasks
  • Proficiency in all aspects of financial modeling and analytical techniques
  • Proven research capability and strong technical skills


  • Enhancement of tools and performance of captive feasibility studies with respect to retiree medical, life and other employee benefits
  • Research reserving requirements in various trusts and captive insurance company domiciles
  • Preparation and signing of reserve statements for captives
  • Technical support and subject matter expertise
  • Product development in areas including employee benefits funding, captive insurance and health care design
  • Building financial and analytical models in support of various project initiatives
[easy_contact_forms fid=14]


The Analyst will assist junior and senior consultants in the following areas:

  • Research and analysis around benefit products such as retirement and pension, health care, life insurance and disability
  • Data collection and financial analysis
  • Marketing and proposal support
  • Special projects
  • Other duties as required

The ideal candidate will have an interest in Human Resources, Health & Welfare Benefits or Business and Financial Management.

In addition, they will possess:

  • Strong attention to detail, analytical and problem solving skills
  • High level of responsiveness and dependability
  • Flexibility to adapt to a dynamic, fast-paced environment
  • Ability to meet deadlines and manage multiple tasks
  • Ability to work well in a team environment
  • Proven research capability and technical writing skills
  • Strong computer skills in Microsoft Excel, Word and PowerPoint
[easy_contact_forms fid=14]